The agreement for using MOYU while it's in private beta. We've kept it readable and honest about the stage we're at — including the parts we haven't finished. The formal version will be in place before MOYU is generally available.
These terms are between MOYU and the hotel or person using the service (“you”). By accessing MOYU or requesting access, you agree to them. If you're accepting on behalf of a hotel or company, you confirm you're authorised to do so. If you don't agree, please don't use the service.
MOYU is a property management system with an AI agent at its core — reservations, folios, rates, guest messaging, the nightly close, and an agent that can act across them within the rules you set. We describe the current capabilities on the Platform page. Features on the roadmap are marked as such and are not a promise of a delivery date.
MOYU is in private beta. That means it's real software running a real hotel — but it is still evolving. Things may change, occasionally break, or be added and removed as we learn. We don't yet offer a formal uptime or support commitment (SLA). We'll always be straight with you about what's stable and what's new.
Use MOYU lawfully and for running your property. Don't attempt to break its security or isolation, access another tenant's data, reverse-engineer or resell the service, overload it, or use it to store data you have no right to hold. Only collect and process guest data you're legally allowed to.
Your data stays yours. The guest and operational data you put into MOYU belongs to you. We process it to provide the service and according to our Privacy Policy, and — for guest personal data — as your processor under your instructions. You can export your data, and we'll help you get it out if you leave. We don't sell it or use it for anything outside operating and improving the service.
The MOYU agent acts within the policies you configure — rate limits, what it may do unattended, and what always needs human approval. You're responsible for setting those guardrails sensibly for your property. For actions that carry weight, such as refunds or overrides, the agent is designed to propose and wait for a person rather than act alone. Automated suggestions are decision support; the final call, where you've asked for one, is yours.
During the private beta, pilot access is provided under whatever we've agreed with you directly — in most cases at no charge while we learn together. Commercial pricing will be introduced before general availability, and we won't start charging you without clear, advance notice and your agreement. No surprise invoices.
MOYU — the software, brand, and everything we create — remains ours. Using the service doesn't transfer any of that to you beyond the right to use it under these terms. Your data, your brand, and your content remain yours. If you send us feedback, thank you — we may use it to improve MOYU without obligation to you.
Because MOYU is in beta, it is provided “as is”, without warranties of any kind, to the extent the law allows. We work hard to keep your money exact and your record honest, but we can't guarantee the service will be uninterrupted or error-free at this stage. To the maximum extent permitted by law, MOYU won't be liable for indirect or consequential losses, and our total liability will be limited as set out in the final terms (limitation amount — to be confirmed). Nothing here excludes liability that can't be excluded by law.
You can stop using MOYU at any time. We can suspend or end access if these terms are breached, if it's needed to protect the service or other hotels, or if we wind down the beta — with reasonable notice where we can give it. If access ends, you'll have a fair opportunity to export your data before it's removed.
These terms are intended to be governed by the laws of Indonesia (jurisdiction & venue — to be confirmed). We may update them as MOYU grows and will change the date at the top when we do; for material changes we'll give notice. Questions about these terms go to hello@getmoyu.com.
Draft Terms of Service for MOYU · private beta · July 2026. To be finalised with counsel before launch.
Read the Privacy Policy →